Shipping policy
Creation Time
Each necklace is uniquely crafted upon order. The creation process begins immediately after your order is placed and confirmed. Please allow us the necessary time to perfect your custom piece. We strive to complete the creation process as swiftly as possible while maintaining our high-quality standards.
Shipping Process
- Shipping Commencement: Once your custom necklace is created, we will prepare it for shipment. You will receive a notification that your order is on its way.
- Delivery Time Frame: Our standard delivery timeline for custom necklaces is 7-14 days from the date of shipment. This range accounts for the various factors involved in the shipping process, including but not limited to, courier handling, customs clearance, and local delivery protocols.
- Factors Affecting Delivery: Please note that the delivery time frame can be influenced by several external factors beyond our control, such as weather conditions, postal delays, and customs inspections. Rest assured, we work closely with our shipping partners to minimize delays and ensure your custom piece reaches you in a timely manner.
Tracking Your Order
Upon shipment, you will be provided with a tracking number once we receive it from the post office. This allows you to monitor the progress of your delivery and get an estimated arrival date.
Customer Support
Should you have any inquiries or require assistance with your shipping, our customer support team is here to help. Feel free to contact us at any point during the shipping process at support@thaheb.com.